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Can't find what you are looking for?
Send us an email, contact your local branch or give our corporate office a call at (888) 700-0201.
Frequently Asked Questions (FAQ)
General Questions:
1.  What is the best internet browser to use for viewing the online ordering site?
The site was designed using Internet Explorer 8.0. Viewing the site using Internet Explorer 8.0 would produce the best results, however, the site is still viewable using Netscape or earlier versions of Internet Explorer.  Your monitor size and screen resolution set for your monitor will also affect how our online ordering is displayed. The site was designed for 17" and larger monitors using most standard screen resolutions, so if you are having trouble viewing the site it could be due to your monitor size or screen resolution.
2.  Sometimes there are delays when the list of items is displayed either thru the category search or item search. Is this normal?
Yes, you may experience some small delays as pages load. Our current database has over 40,000 items, so it does take some time to search all of these items for the results you requested. It is also possible that our service provider is experiencing heavy traffic. If your delay is excessive, try coming back to the site in a few hours. If you continue to have a problem please contact our webmaster.
3.  I lost my username.  What should I do?
You will need to contact our webmaster to retrieve your username. Simply request your username using the email address you used to register. You will receive an email asking some questions to verify your identity and based on your responses, your username will be sent to you.
4.  How do I change my password?
You can change your password after you log into the online ordering. There is an option to change your password within your profile.
5.  I found an error or bug on your website. How do I report it?
We would really appreciate it if you send our webmaster a message detailing any errors or bugs that you find. Nothing is perfect, but we would like our online ordering experience to be as easy and enjoyable as possible. Reporting errors and bugs helps us make that possible.
6.  What is your privacy policy?
You can review our privacy policy here.
Ordering Questions:
1.  How is an online order processed?
After you submit an order it is sent to our online ordering sales contact. This individual reviews the order and forwards it to the branch closest the customer. If the customer does not purchase from one of our local branch locations, the online ordering sales contact will forward the order to the branch who can best fill the order. Once an order has been forwarded to a branch, it is entered into our branch ordering system (for security and cost efficiency, the online ordering and branch ordering databases are kept independent) and is then processed exactly as a phone, fax or email order would be processed.  Any items in stock are shipped within 24 hours and backorders are processed and ordered from our manufacturers. Every branch has their own stock that best suits their local customers. In some cases if another branch can better fill an online customers order, it will be filled from another branch location. This is at the discretion of the branch who initially receives the order. If a customer opts to use their Paramount account, they will be invoiced by their local branch, otherwise their credit card will be run by the branch who received the order. Since every branch is run independently, the confirmation process will be different for every branch. Some branches will email shipping confirmations and other will not. If you require a shipping confirmation, please contact your local branch, or our online sales contact and we will do whatever we can to get a confirmation to you.
2.  Can I save specific items that I purchase on a regular basis so that I don't have to search for them every time?
Yes. You need to be a registered user to take advantage of this feature. Simply login and use the menu option link called "Favorites". You will be directed to a page which will list any favorites you currently have saved and will also allow you to add favorites from your current shopping cart or from an item search. You can access your favorites here.
3.  Can I see how much inventory you have on hand for an item?
No. We do show if a branch has something in stock, but we do not show the exact inventory we have on hand at each location.
4.  Can I review my past orders?
Yes. You need to be a registered user to take advantage of this feature. Simply login and view your profile. There will be a link to view your order history. You will be directed to a page which will allow you to review past orders based on either items you have purchased or as a list of orders. If you ask to see details, you will be taken to a page that will look similar to the order confirmation you received when you placed the order. This page is sized to be printed out.
5.  Can I order special items, or items that are not on your site, but I know you stock?
The online ordering was designed to help process orders that have part numbers already established. We sell so many items with different options or unique characteristics that there is no way we could get them all online. You cannot order a special item online, but you can send an email to one of our branches or our online sales contact and they will get a response back to you as soon as possible.
6.  How do I change the default information that shows up when I go to checkout?
If you are a registered user, you can change your defaults by clicking on the link at the top of the screen "Profile". Use this page to update any of the fields shown.
7.  How do I check on the status of my order?
We do not have a way to check the status of your order online. You can contact your local branch or email our online sales contact and they will get back to you as soon as possible.
8.  What is your return policy?
You can review our return policy here.
9.  What is your pricing policy?
You can review our pricing policy here.
10.  Do you accept international orders?
You can review our international order policy here.
Shipping Questions:
1.  Why is "Deliver" not one of the shipping method options during checkout?
We only deliver to customers who currently have accounts setup with us. Once a branch and account number has been assigned to your username, the "Deliver" option will be added to the drop down box for shipping method options. If you have an account with us and the "Deliver" option is not showing up, please contact our webmaster to make sure your branch and account number have been assigned to your username.
2.  Why am I limited to UPS for shipping my order?
Our primary shipping partner is UPS. We receive the largest discounts from this carrier and can consequently pass those discounts on to you. We may add more shipping carriers to our online ordering in the future, but until that time we will require all shipments to be sent via UPS.
3.  Can I use my own UPS account number to have an order shipped?
Yes, however, you must be a registered user and you must have your UPS account number saved in your profile. If you do not have your UPS account number saved in your profile then the option to use UPS collect during checkout will not be present.
4.  If I requested UPS for the shipping method, will I receive an email with a tracking number?
We do not use centralized warehousing to fill customer orders. Each order placed is sent to the branch nearest you for fulfillment. Since every branch handles their order processing and shipping differently, there is no guarantee that you will receive a tracking number. We strive to email a tracking number for every order, but cannot guarantee that you will receive one.
5.  When an item has been backordered, will I be charged the freight costs for shipping from the manufacturer to a Paramount branch?
Every order placed online is sent to the branch nearest you for fulfillment. Since every branch handles their freight charges for backorders differently, we suggest you contact the branch nearest you to determine their freight policy before placing an order.
Billing & Payment Questions:
1.  Why am I not able to have my order billed to my Paramount Supply account (open credit)?
During the site registration, one of the last questions is if you want to be able to use your Paramount account to place internet orders. If you did not check this box then you were not setup to use your account for online purchases. Simply email our webmaster and we will have your account number assigned to your username. During the checkout process you are asked for the payment method and given several options. If you registered requesting your account number be assigned to your username then one of the options will be "Paramount Account". If this option does not show up and you do have an account with Paramount Supply then simply email our webmaster and we will get your account number assigned to your username. Once the account number is assigned, you will see the "Paramount Account" option as part of the payment method field during checkout.
2.  I applied for open credit (account) with Paramount after I had registered. What do I need to do so that I can purchase on that open credit?
Simply contact our webmaster and your account number will be assigned to your username.
3.  Do you save credit card information?
We will only store the credit card type, credit card name and expiration date. For security purposes we do not store any sensitive information such as a credit card number. We also do not allow you to record credit card information in your profile. You will need to enter this information every time you place an order.
4.  What credit cards do you accept?
You can review credit card information here.
Still have questions??? Send an email to our webmaster and a response will be sent to you as soon as possible.